Severe dysfunction alleged in Suffolk Probate Court

"It was a place for employees to make work disappear,” according to an assessment of the registry released by the Massachusetts Trial Court…The court did release documents that showed a fundamental breakdown in basic management. Employees took breaks at all times of the day and left for lunch when they wanted, the documents allege. Staff were allowed to come in late or leave early. People did not answer phones. Supervisors had signs on their closed doors that read “Do not Disturb.”"